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Terms & Conditions

Last updated: 9 June 2025

Effective date: 9 June 2025  |  Masa Kirana, George Town, Penang

1. Definitions

For the purposes of these Terms and Conditions:

2. Acceptance of Terms

By using our website or submitting an enquiry, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of another person, you confirm that you have authority to do so.

Use of our website or services constitutes acceptance of these Terms. If you do not agree, please do not use our website or services.

3. Services

Masa Kirana provides three watch repair services from our workshop in George Town:

Services are carried out at our George Town workshop. We do not offer postal or courier-based repair. All watches must be brought to and collected from the workshop in person, or by an authorised representative.

We reserve the right to decline any repair request where we do not consider ourselves suitably equipped to carry out the work safely or satisfactorily.

4. Customer Responsibilities

When leaving a watch in our care, you confirm that:

5. Intellectual Property

All content on this website — including text, images, layout, and design — is the property of Masa Kirana or its licensors. You may view and print pages for personal, non-commercial use. You may not reproduce, distribute, or use content for commercial purposes without our prior written consent.

6. Payment Terms

All prices are shown in Malaysian Ringgit (RM) and are inclusive of applicable taxes. Payment is due upon collection of the watch. We accept cash and common electronic payment methods. We do not require a deposit in advance of service unless specifically agreed.

If the watch requires additional work beyond the agreed service scope, we will contact you before proceeding. You will not be charged for work you have not approved.

Cancellation and refunds

If you wish to cancel a repair before work has begun, please contact us and we will return the watch to you at no charge. If work has already commenced, a partial charge for work completed may apply. We will discuss this with you before returning the piece.

We do not offer refunds for completed services where the work was carried out as agreed. If you have a concern about the quality of a service, please contact us directly so we can discuss a resolution.

7. Service Delivery Terms

Turnaround times given at the time of drop-off are estimates and not contractual commitments. Timeframes may vary depending on the condition of the watch and workshop workload. We will contact you if a significant delay arises.

We take reasonable care of all watches in our possession. Each piece is individually stored and labelled. However, watches are left with us at the owner's risk. We recommend that customers with high-value pieces ensure they carry appropriate insurance cover.

We will not proceed with any work beyond the agreed service without your explicit approval.

8. Disclaimers

Our services are provided with reasonable skill and care. However, watchmaking carries inherent uncertainty, particularly with vintage and aged movements. We cannot predict every issue that may arise during servicing, and some watches present complications that are only discoverable once opened.

We make no representation that any specific rate accuracy, power reserve, or other performance outcome will be achieved following a service. We will share realistic expectations based on the watch's condition at the time of assessment.

Our website is provided on an "as is" basis. We do not warrant that the site will be uninterrupted or error-free.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Masa Kirana's liability in connection with any claim arising from our services shall not exceed the amount paid for the service in question.

We are not liable for indirect, consequential, or incidental losses arising from use of our services or website, including loss of enjoyment of a watch, sentimental loss, or commercial losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold harmless Masa Kirana, its staff, and representatives from any claims, losses, or damages arising from your breach of these Terms or from your misrepresentation of ownership or authority over a watch left with us.

11. Termination

Either party may end a service arrangement before work begins without penalty. Once work has commenced, the provisions of Section 6 (cancellation and refunds) apply. These Terms continue to apply to any obligations arising before termination.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, we encourage you to contact us directly at [email protected] so that we can attempt to resolve the matter informally.

If an informal resolution is not possible, disputes shall be subject to the jurisdiction of the courts of Malaysia. Consumer rights under the Consumer Protection Act 1999 (Malaysia) are not affected by these Terms.

13. General Provisions

14. Changes to These Terms

We may update these Terms from time to time. Changes become effective upon publication on this page. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, please contact us: